Virginia’s Motor Vehicle Glass Act now gives customers a clear written disclosure to ask for before damaged vehicle glass is repaired or replaced. Here’s what the law says about ADAS, what to ask any shop, and what written result to keep.
Questions? Call (804) 518-5532 — we answer calls, not hold queues.
Virginia’s Motor Vehicle Glass Act requires a motor vehicle glass repair shop to give the customer direct written notice before repairing or replacing damaged motor vehicle glass. If the vehicle has an advanced driver assistance system (ADAS), the notice must say whether the vehicle manufacturer recommends calibration or recalibration after windshield repair or replacement, whether the shop intends to do it to the manufacturer’s specifications, and where the vehicle should go if the shop cannot or will not perform it. If calibration is performed, the shop must later give written notice of whether it was successful.
Before service, the shop must give you direct written notice of whether your vehicle has an advanced driver assistance system. The law recognizes verifiable text, email, or app-based messaging as written notice.
If the vehicle has ADAS, the notice must address whether the vehicle manufacturer recommends calibration or recalibration after the windshield repair or replacement. That answer should be tied to your vehicle and the service being performed.
The notice must say whether the shop intends to calibrate or recalibrate the ADAS in a manner that meets the vehicle manufacturer’s specifications. Ask who will perform the work and when it will happen.
If the shop is not capable of performing the calibration or does not intend to perform it, the notice must say that the vehicle should go to the manufacturer’s certified dealership or a qualified specialist capable of doing the work.
ADAS is the group of electronic safety systems designed to support the driver and help reduce crash losses. On some vehicles, a forward-facing camera is mounted in or near the windshield. Glass service can affect the camera’s position or the vehicle’s optical reference, so the manufacturer may call for calibration or recalibration. Calibration aligns the system with the vehicle’s required reference; whether it is needed depends on the vehicle, its equipment, and the manufacturer’s procedure.
These questions track the information the Act puts in front of you. Ask them before authorizing glass work and keep the answers with your paperwork.
The disclosure is most useful when you keep it with the quote and the final paperwork. These steps help separate the statutory notice from a shop’s own pricing, warranty, and service promises.
Ask whether the vehicle has ADAS and whether the manufacturer recommends calibration after the planned windshield service. Do not rely on a universal model-year shortcut.
Confirm whether this shop intends to calibrate to manufacturer specifications. If not, ask for the dealership or qualified-specialist next step before you authorize the work.
If calibration is performed, save the written success or failure notice. A failed result should direct you to the manufacturer’s certified dealership or a qualified specialist.
HB312/SB767 creates notice rights. It does not set a universal calibration price, require a one-invoice format, create a warranty, or guarantee insurance payment. The insurance-choice rule below comes from a separate Virginia statute.
Before damaged motor vehicle glass is repaired or replaced, the shop must tell you in writing whether the vehicle has ADAS and, when it does, address manufacturer-recommended calibration, the shop’s intent, and the next step if it cannot or will not calibrate.
If the shop performs calibration or recalibration, it must give you written notice of whether it was successful. If it was not successful, the notice must direct you to a certified dealership or qualified specialist.
The Act does not require every glass shop to perform calibration. It does require the shop to disclose whether it intends to calibrate to manufacturer specifications and, if not, where the vehicle should go instead.
Virginia Code § 38.2-517 separately says an insurer cannot require or coerce you to use a designated repair facility and must disclose when you are not obligated to use a recommended facility. That rule is separate from HB312/SB767 and does not promise coverage or a specific price.
Legendary Shield is a separate membership program. Visit the Shield page for current coverage, pricing, eligibility, and terms; those details are not part of HB312/SB767.
Want a written, vehicle-specific conversation before service? Call us at (804) 518-5532 or request a quote. We can explain the calibration plan for your vehicle and the next step to take.
Or email tiffanylegendaryautoglass@gmail.com — we respond within the hour during business hours.
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